I was talking to a very frustrated owner earlier this week. They needed to make improvements fast but were getting nowhere. I gave them the following six pointers: Be brutally honest about what needs to improve. Prioritise the improvements, so you get the best results for the least effort. Select the #1 item only. Chop the improvement up into really small, manageable, tasks. Talk about the improvement tasks everyday. Keep going until you get results. Go back to point 2 and repeat (or 1, if you are at the end of the list!). It doesn't have to be any more difficult than this. Point 1 is essential so that you improve things that matter . Point 2 is to get you the greatest returns faster . Point 3 avoids procrastination and builds momentum. Point 4 is critical for keeping the team focused on making change happen. Point 5 makes sure you don't stop prematurely. If you are feeling overwhelmed by the change process, try this simple approach. Giles Avoid repeated business mistakes - av