Last week I was interviewed for one of my clients, Jasmin Design , as part of the Learning at Work Week . The interview asked me about my thoughts on training in the workplace and why it was worth doing: Yesterday, we heard from Jo from JK Training Ltd about the one-to-one coaching she has been doing with our staff. Today, we are pleased to share some insights from Giles Johnston, from Smartspeed consulting, who has been working with us to refine our business processes and structures to offer customers the best possible products, services and prices. How have you been working with Jasmin? “The main focus of my work with Jasmin has been to look at the business processes that drive order delivery: assessing everything that happens from an initial enquiry through to delivering the end product to the customer. “The aim was to work alongside the team, look at the whole thing and identify any missing processes and where things could be done better or more efficiently.” What d