One of my clients had a project that was not moving at a pace that they wanted or needed. Every week my client would ask his team ‘what has happened so far in the project?’. The answer was always the same - “we’re too busy to get around to the tasks”. This happened week in week out. Instead of letting this situation pass I asked them a series of simple why questions about the lack of progress. In every case the person being questioned found the conclusions weren’t as they had originally expected and were now in a position to complete the work. This was in addition to all of the other tasks they had to do. The following week we found a little bit of progress was made. The following weeks and months progress continued and before we knew it a number of projects were being completed. Question the first answer – it may be a symptom and not the cause. Smartspeed Consulting Limited 'For When Results Matter' www.smartspeed.co.uk