I delivered a really interesting training session last week. I was working with a team of managers from a local engineering business, which has been growing rapidly over the past couple of years. What worked a couple of years ago was creaking at the seams last year, and this year.... well some things have broken. As part of the training session we talked about continuous improvement ideas that we could apply to the business and one of the guys started to explore some of the problems that were zapping his time. This then lead to an idea to vastly improve the situation, which was almost dismissed because of the work involved...