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Do you embrace exception reporting?

If you are responsible for the running of a business process you will probably be required to regularly review certain reports that help you to manage the process. Many people switch off when they have to do this on an ongoing basis. They don't make the best decisions when the information isn't reviewed...

Is your 5S programme falling over?

5S is a popular, simple and effective improvement approach. It is used effectively by many businesses, but for others it can be a struggle. I have just published my short report on how to make 5S really work for businesses. If you have already attempted a 5S implementation, but aren't happy with how it is working out, then my report can help you to get it back on track. The report includes my recommendations on improving how 5S programmes work, based on my hands on experience of helping businesses to get their 5S implementations working and actually delivering tangible results. For more details - click here. Giles Johnston Creator of the ' Making It Happen ' online course for improving personal change management skills.

OTIF Survey

I'm trying to find out a little more about the challenges that people face when trying to improve their on time delivery performance. If you have ten seconds to spare, could you let me know your current challenge? What's the main reason that stops your business from achieving a consistent on time delivery performance? A lack of robust business processes. Constantly changing customer demand. The senior management team haven't bought in to the need for change. No structure, or routine, to the way the business operates. Poor computerised systems (e.g. MRP / ERP / CRM). Other Please Specify: Poll Maker Thanks, Giles Johnston Creator of the ' Making It Happen ' online course for improving personal change management skills.

Can saying 'no' improve a process?

How many processes do you have in your business that you bend and twist, trying to accommodate the way people work? I know of many businesses that feel this same frustration. They design a process for their business, to improve how it works, and then find that no one uses it.