Look at the linkages

Many times it is easy to focus on the work that is being carried out. When we are being pushed for an improvement to a specific process in the business it is only natural to look at the points in the business where recognised work is taking place. Between all of the process steps are linkages. These linkages can often make the difference between a really effective business and one that just about gets the job done.

Linkages can take on many forms. The handover meetings, the project initiation checklist, the sign off process or an in-tray. All of these items bridge the processes that we consider to be the important parts of the business. Delays, mistakes or absence during these linkages can have big consequences for the business and should not be underestimated.

Look at the linkages between the processes in your business and see if they could work better.

Smartspeed Consulting Limited
'For When Results Matter'