Where there is a (performance) gap there is a concern

Pocket CCC app now available for Android devices

"What Does Good Look Like?" now available on iTunes

Continuous Improvement and the Five Legged Race

Can you hit a target you can't see?

Do Your KPIs Pass the Ultimate Test?

How to Write a Book Using the 100 Words a Day Challenge(!)

First Official Review of 'What Does Good Look Like?'

Have You Defined Your Performance Principles?

New Book - Free Today on Kindle - What Does Good Look Like?

Continuous Improvement - spotting the generic issues when everything seems different (every time)

Helping Your Teams to Spot Improvement Opportunities