Often the day to day running of a business can appear complex and
confusing. This chaotic mess can make the act of improving the business seem
more difficult that it really is.
If you take the perspective of cause and effect then the act of
deciding on what changes need to take place should come from the causal point
of view. When we look at the chaos we are looking at the effect of the current
system and, whilst it can be used for reference, decisions should be made at
cause (or how it should work).
When you go back to the design of the business then simplicity can
also return. It can be difficult to try and force processes and people to
change their behaviours when things aren’t going to plan, but when you alter
the design of the system so that the work flows differently through the
business then the results can change quickly. In this case you can start at the
beginning and define how the business needs to work correctly step by step.
When you get a couple of the initial steps working properly then the knock on
effect to the latter stages of your business process will quickly become
apparent.
In many cases the ‘things’ you put into your business aren’t the
right fit. By this I mean that they don’t allow you to deliver your services
and products in the simplest and most efficient way. From looking at the work
you have taken on in the past and had problems with you can define ways of
accepting work that ensure that they fit the business processes adequately.
When you look at your business from the wrong end improving it can
seem like a really difficult task. When you look at it from a design
perspective it can make life much simpler and the improvements far quicker to
take effect.
Smartspeed Consulting Limited
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