Everyone expects products and services to be delivered on time . It’s a basic ‘satisfier’ in any business transaction or project. So, why would I be writing about this as a strategy to grow a business? The world changes quickly (I’m sure that you have noticed!) and with these changes comes new problems to overcome. Customers change their buying habits, new products and services add complexity to the organisation of the delivery and production side of your business. Expectations are increased through the ongoing proliferation of e-commerce and on demand services. So, although on time delivery is expected it is not always experienced.