Are the responsibilities clear within your business?
About the author:
Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes and embracing Kaizen.
Giles is also the author of Effective Root Cause Analysis and 'What Does Good Look Like?'.
Do your team know what their responsibilities are and what they need to do when?
This topic crops up time and time again. It's also something that is easy to overlook.
Getting this right means that you can have fewer arguments. When it is clear who is meant to do what, the hiding places diminish. The excuses and finger pointing reduce.
It is also a great thing to maintain, as it makes it easier to replace people when they leave your organisation. It is a truth that the roles that people undertake often creep and expand over time. If you don't keep a track of this, you end up with gaps and loose ends when people leave.
How can you keep a track of this? Two obvious options jump to mind:
- Keep all of your job descriptions up to date.
- Create a spreadsheet / table of tasks versus person responsible.
Make either of these items a routine and that's it, in short.
Keep the responsibilities clear, find better ways to execute the responsibilities and progress your business.
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About the author:
Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes and embracing Kaizen.
Giles is also the author of Effective Root Cause Analysis and 'What Does Good Look Like?'.