Thursday, 24 April 2008


One of my clients had a project that was not moving at a pace that they wanted or needed.
Every week my client would ask his team ‘what has happened so far in the project?’. The answer was always the same - “we’re too busy to get around to the tasks”.
This happened week in week out.
Instead of letting this situation pass I asked them a series of simple why questions about the lack of progress.
In every case the person being questioned found the conclusions weren’t as they had originally expected and were now in a position to complete the work. This was in addition to all of the other tasks they had to do.
The following week we found a little bit of progress was made.
The following weeks and months progress continued and before we knew it a number of projects were being completed.

Question the first answer – it may be a symptom and not the cause.

Smartspeed Consulting Limited
'For When Results Matter'

C'mon! Just write the SOP!