One of my clients had a project that was not moving at a pace that they wanted or needed.
Every week my client would ask his team ‘what has happened so far in the project?’. The answer was always the same - “we’re too busy to get around to the tasks”.
This happened week in week out.
Instead of letting this situation pass I asked them a series of simple why questions about the lack of progress.
In every case the person being questioned found the conclusions weren’t as they had originally expected and were now in a position to complete the work. This was in addition to all of the other tasks they had to do.
The following week we found a little bit of progress was made.
The following weeks and months progress continued and before we knew it a number of projects were being completed.
Question the first answer – it may be a symptom and not the cause.
Smartspeed Consulting Limited
'For When Results Matter'
www.smartspeed.co.uk
Every week my client would ask his team ‘what has happened so far in the project?’. The answer was always the same - “we’re too busy to get around to the tasks”.
This happened week in week out.
Instead of letting this situation pass I asked them a series of simple why questions about the lack of progress.
In every case the person being questioned found the conclusions weren’t as they had originally expected and were now in a position to complete the work. This was in addition to all of the other tasks they had to do.
The following week we found a little bit of progress was made.
The following weeks and months progress continued and before we knew it a number of projects were being completed.
Question the first answer – it may be a symptom and not the cause.
Smartspeed Consulting Limited
'For When Results Matter'
www.smartspeed.co.uk