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Not paying lip service

I had the luxury of visiting a company the other day who had made some superb changes to their business. It was the end of a project I had been working on and I agreed to arrange a factory tour for local businesses, and this was the company that I had chosen.

There were many questions around the table from the people who attended and the main theme was 'what are you doing differently here compared to us?'

Explanations of working practices were put forward and it was interesting to see the looks on people's faces when the generic answer was 'good management practice that we don't pay lip service to'.

I think that sums it up for a lot of businesses. When things aren't going as well as planned it might be worth considering how much lip service is taking place in the organisation.

Smartspeed Consulting Limited
'For When Results Matter'
www.smartspeed.co.uk

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Enjoy reading,

Giles
About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous i…