Monday, 14 April 2008

The winding queue

The other day I was standing in a queue at my local post office watching the people in the queue complain about the slow pace in which it was moving.

I had already noticed this.

I then looked around to see what the staff in the post office were doing whilst this slow movement was taking place - they were not working on activities that would reduce the size of the queue!

How funny I thought - most businesses would be using their resources to reduce the queues by flexibly deploying their resources to cope with the surge.

Smartspeed Consulting Limited
'For When Results Matter'
www.smartspeed.co.uk

C'mon! Just write the SOP!