You can track the performance of projects in many cases to the amount of face to face contact that takes place during the life of the project.
E-mail is an amazing tool that helps to deliver messages at a lightning pace, and often this gives people the impression that face to face contact can be minimised.
Many times have I seen people sitting in the same office reciprocating with e-mails whilst both are seated - and it's an ongoing conversation!
Looking into someone's eyes when you have a project update meeting can tell you so much more that by just reading an e-mail.
I accept that there is a justification for efficiency, but is the balance right in your organisation?
Smartspeed Consulting Limited
'For When Results Matter'http://www.smartspeed.co.uk
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