When working on an improvement project it's recognised that we should know where we are in terms of becoming better off.
Many times however it is apparent that the measures that would tell us how things are going are not in place. Agreeing what these measures are and how to record the right information is a skill that can make a huge difference to the business.
More interesting than this is the fact that most organisations only measure external factors - which aren't always in our control. When you look at the business processes in terms of the internal and external measures you can develop a far more complete approach to managing performance.
Review your performance indicators and see if you have got a good mix of external and internal measures.
Smartspeed Consulting Limited
'For When Results Matter'http://www.smartspeed.co.uk
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