Agree the end point

I was watching two members of one of my client’s team arguing over where the end point of the handover was. This seemed to be a good point to raise; unfortunately the end date had been and gone by two months.

How you agree the end point has more to do with than just how the business works – how do the people work within the business? As handovers usually have a people element to them it is important to ensure that the capability of the individuals is also present.

When you define the end point of a project it is worth describing this as a scene – what will the people be doing (behaving) once you walk away? And where are they now – can they do these activities? This is the gap that needs to be closed.

Smartspeed Consulting Limited
'For When Results Matter'www.smartspeed.co.uk

Take the pressure off! Using the Y-curve with your Kaizen improvements

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