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Improvement as a conversation

Very often businesses see improvement projects as one off exercises. This would seem logical as the name project infers this. The reality is that most people who are involved with projects of this type are being convinced / negotiated with in order for the change to go through.

By taking a different approach with improvement and making it an ongoing conversation there is a whole richness of information and support that appears.Many people don't understand the requirements of the change, or what to do with the new way of doing things.

By working together through the medium of conversation (relevant conversation about the improvement) the aha moment can appear a lot quicker. If there is no ongoing dialogue the aha moment may never appear of course!

Improvement is a process, and whilst there will be discrete stand alone projects the people who will be doing the work will quite likely last longer than the project. By having this ongoing conversation the quality of the change, the speed of implementation and the sustainability will all increase.


Smartspeed Consulting Limited
'For When Results Matter'
www.smartspeed.co.uk

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Enjoy reading,

Giles
About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous i…