In any organisation we are faced with the ongoing need to deliver change. Improving the way we operate and deliver our services is expected from all concerned – our superiors, our customers and our owners.
Many times the change doesn't work as planned. Things go wrong, we get delayed and people don't do what we expect. Smart companies understand this and use a form of constant correction and reinforcement to manage their changes.
The tool that is most common is the PDCA approach (Plan, Do, Check, Act). This makes us ask the questions – 'have I gotten the result?' and 'how close was I?' The difficulty with this simple approach is that most people don't do it on a consistent basis.
There are several ways to bring this kind of management into the work we do. The most straightforward would be to build the review steps into your project plans, use scheduling software to remind you to ask the questions, or to use the opportunity of 'failure' to be a reminder. When a project isn't working out PDCA can be invaluable.
Smartspeed Consulting Limited
'For When Results Matter'www.smartspeed.co.uk
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