Friday, 17 April 2009

Sticking plasters

Day to day there are many challenges that businesses face. A risk that is present in these situations is that sticking plasters are put over the problems, rather than resolving the problem once and for all. There are several ways to do this, some are easier than others. Have you tried '5 Whys'?
A straightforward approach – you don't accept the first answer. You keep on asking questions that start with 'why…' until you find yourself staring at some basic, fundamental business issue. At this point it becomes very easy to resolve the problem (once and for all).
As skill develops with the use of this tool you may find that there needs to be some brief exploration of the answers provided in order to ask a question good enough to allow you access to the next level down, as you progress to the root. Don't accept the first answer and keep going until you hit something fundamental.
Smartspeed Consulting Limited
'For When Results Matter'

C'mon! Just write the SOP!