It's interesting to watch and take note of what happens when people rush their jobs. Things get missed off. Parts of the job that normally get done, and can be done from memory, don't get done. Depending on where you work this may or may not be critical. For a surgeon this may be life and death (or a fire fighter, or a pilot for example), for everyone else this could at least mean a poor customer experience for our clients, or the reworking of a job at a later date. Two improvements spring to mind with this problem in mind. 1 - using checklists can make life a lot easier (so when you are pushed for time you don't need to rely on your mind!). 2 - appropriate time should be given to a task and scheduled accordingly (or deferred if possible - should there not be enough time). Business does go quickly - but reworking the same problems time and time again is even slower. Look at the areas where you find mistakes occuring. If they are due to people rushing the job the

One of the simplest things we can do if we want to improve our business is to stop and think. Just stopping to reflect upon what we are doing can give one of the greatest impacts we can have within our own business. When we take a look at what we are doing we are able to see activities and arrangements that don't lend themselves to being the best possible way. These areas for improvement become more obvious when we take the time to stop what we are doing and take a step back from the (hectic) day-to-day. 'Does it work?' is a great question to ask when we step back - does it work well? By taking the time out to ask this question you will most likely find opportunities to improve leaping towards you. This is not hard - it just takes the discipline to periodically stop and think about what we are doing. Smartspeed Consulting Limited BESPOKE BUSINESS IMPROVEMENT | LEAN TRAINING | OPERATIONS TROUBLESHOOTING www.smartspeed.co.uk