Friday, 18 December 2009

Don't rush your job

It's interesting to watch and take note of what happens when people rush their jobs.

Things get missed off. Parts of the job that normally get done, and can be done from memory, don't get done.

Depending on where you work this may or may not be critical. For a surgeon this may be life and death (or a fire fighter, or a pilot for example), for everyone else this could at least mean a poor customer experience for our clients, or the reworking of a job at a later date.

Two improvements spring to mind with this problem in mind.

1 - using checklists can make life a lot easier (so when you are pushed for time you don't need to rely on your mind!).

2 - appropriate time should be given to a task and scheduled accordingly (or deferred if possible - should there not be enough time).

Business does go quickly - but reworking the same problems time and time again is even slower. Look at the areas where you find mistakes occuring. If they are due to people rushing the job then why not consider the above?

Smartspeed Consulting Limited

C'mon! Just write the SOP!