Friday, 16 July 2010

Result, Solution, Action

This is the sequence to make change happen.

Many times we see organisations determine what solution they want, when in fact that will give them a different result to the one that they really want.

If you find yourself in this situation, or are about to embark upon a new project, then ask yourself this question - "will this course of action give me the result that I need?"

From root cause problem solving we know that the 'evidence' that we see around us is usually a symptom of the real problem and by probing deeper we can find the simpler and more powerful problem to solve.

So, before you start your next project or improvement activity consider the steps once more:
- What result do we need?
- What is the appropriate solution?
- What is the most efficient and effective course of action?

Smartspeed Consulting Limited
Deliver on Time with Smartspeed

C'mon! Just write the SOP!