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What's in a name - Smartspeed?

Sometimes we are asked – “why the name Smartspeed?” It’s a simple response – we help our clients to think differently (SMART) and then act with improved effectiveness and efficiency (SPEED). If you think about the experiences that you have had then you will probably be able to recall times where you have seen this not take place!

Have you ever seen projects that have begun without fully understanding the facts? ‘We don’t have time to do all the paperwork!’ you may hear, but then there is enough time to rework various elements and work unpaid overtime to get the job completed. It reminds me of the saying “we don’t have time to do it right, but we have enough time to do it twice!”

We chase after improvements only to find that the wrong things get improved because we failed to do the correct thinking or analysis at the start of the project. If only we got really clear about what we needed in terms of results then we could define a simpler and easier way forward.

What about the peak loads in our businesses when some of the little tasks are pushed out of the way? When the little tasks are designed so that they offer a truly effective impact on the business in the minimal amount of time then dropping these little tasks would be seen as insane. Our business habits have a huge impact.

So, when your business feels a little stuck. Think about what you are doing. If you decide what you want, work out the best way to achieve it, then you can move forward with greater speed, precision and service for your customers.

Smartspeed Consulting Limited
Deliver on Time with Smartspeed

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Want more time for your projects? Try the 'Hour of Pain'!

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Continuous improvement projects often fall foul of this. The day can become so inefficient through the constant stopping and starting that we only just seem to have enough time to get the 'day job' completed.

I was in a meeting last week where this same issue cropped up. It also cropped up today. It's nothing new, but it is still a pain in the rear!

So, let me share with you an approach that has worked for my clients - the 'Hour of Pain!'.

Where there is a (performance) gap there is a concern

I had a really good day yesterday working with a client's team.

The team has issues. Plenty of issues. Some are managerial issues, some are people issues and some are production issues.

When I first met the team they didn't know what to do with their issues, so I started by helping them to see more issues.

Issues everywhere, they didn't seem very impressed.

And then we captured the issues as 'concerns' into the tried and tested 'concern cause countermeasure' format and followed the process:

Concerns probed for root causes and root causes converted into countermeasures.
Soon they realised that some of their root causes dealt with numerous concerns and they gained momentum.

Yesterday we pulled another one of their processes apart and identified all of the gaps. The gaps became concerns and we fed them back into the process. Now they have a practical action plan (of countermeasures) to upgrade the process in question.

What do you do with your performance gaps? …

Free Continuous Improvement Guide

I have recently published a new free guide, with the title:
Six Quick Tips to Help Continuous Improvement Deliver Results Faster In the guide I share how to:
Use the continuous improvement cycle properly.Get projects moving, if they are slow to start or have stalled.Identify the 'biggest bang for your buck' when reviewing opportunities.Determine the level of change you need to achieve through your improvements.Flip staff grumbles and concerns into positive improvement actions.Increase the overall rate of progress on your projects. All of the tips are highly practical and are no-cost strategies.
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Enjoy reading,

Giles
About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous i…