When we are nearing the end of a project we sometimes finish prematurely. By this I mean that the last step on a project often isn't the last step needed in order to be as effective as possible.
If you were installing some new pieces of equipment the final step might be implementation of a maintenance program. Usually the commissioning of a piece of equipment is seen as the last step, but the ongoing usefulness of the equipment needs to be considered.
Leaving people with usable instructions should also be considered. Installing new software programs and then leaving the users to muddle through is not always the best plan. Clear concise instructions might be the final step.
Once a change has been made hand holding people through a period of infancy might need to be considered. The handover, exchange of responsibility and ramping up of volumes handled through this recently changed aspect may need to be looked at again.
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