SOPs, or Standard Operating Procedures, are often written by people who understand a process, not necessarily the people who know how to do it best.
Finding the few people who know how to do it best, in practise, in real life, and getting them to define the optimum process can do a lot to help improve a process' performance. Apart from the obvious savings to time there could be quality improvements, customer satisfaction improvements and more.
Who's writing your business' SOPs?
Giles Johnston
Smartspeed Consulting Limited
Taking the frustration out of on time delivery.
Finding the few people who know how to do it best, in practise, in real life, and getting them to define the optimum process can do a lot to help improve a process' performance. Apart from the obvious savings to time there could be quality improvements, customer satisfaction improvements and more.
Who's writing your business' SOPs?
Giles Johnston
Smartspeed Consulting Limited
Taking the frustration out of on time delivery.