Time spent training people to perform specific aspects of their work does not mean that an optimum process is born.
An optimum process is not the same thing as having 'standard operating procedures' (or SOPs). A process is a collection of steps, the correct sequence can radically change the overall time required to complete a process.
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| The optimum process is often hiding in front of you |
The optimum process is often buried within the average performers process, the key is to uncover the optimum process and fix the training.
Giles Johnston
Author, Consultant and Chartered Engineer