The other day I saw a business that used tools and processes that didn't match the size of the business, let alone the nature of what they were trying to achieve.
Instead of deciding what they wanted to achieve from their processes a member of their team, who was well meaning, created an absolute monster of a business system. Each process that made up their system was labour intensive.
Stripping it down to its basic components and determining the purpose of each process was the starting place for creating a simpler, easier to use and more effective system. Re-designing only works properly if you know what you are designing for.
Do you know the purpose of your business processes, and are they the right size for your business?
Author, Consultant and Chartered Engineer