How many times have your team said 'I didn't know that's why we did that'?
It can be a real reminder that just because we know all about the process, it doesn't mean that our team gets it. They may be pressing the right buttons on the computer system and following the instructions, but their lack of understanding hinders improvement ideas.
When you make sure that people understand the 'why' of the system then it can allow them to participate in continuous improvement activities and idea generation.
A little bit of education can make a big difference compared to not enough knowledge.
Giles Johnston
Author, Consultant and Chartered Engineer