Many businesses use Key Performance Indicators (KPIs) to help them judge and monitor the performance of the business. They often use what I would call ‘output metrics’. These metrics tell the story of what happened, which is useful to know. They need to be included in a suite of measures, to give you the proper context, but don’t allow you to change the outcome. Process KPIs are therefore metrics that tell you how key elements of your business processes are working. By understanding the performance in these areas you can adjust what you are doing today, with the idea of impacting tomorrow’s outcome. Managing the process helps you to define what the output metrics will be. If you review your process map, and the questions you have designed for your sunrise meeting, you will probably start to see the type of process KPIs you have. Whilst many KPIs are numerical in nature, usually expressed as a percentage, they can be used digitally. The ‘yes’ and ‘no’ questions of the sunrise