There is a good phrase that can help you if you find that your improvement activities aren't where you want them to be:
Are you doing it like you mean it?
If you are spending time fire fighting and only improving processes when you are in ‘trouble’ with your customers then you probably aren't.
If you consistently evaluate and implement improvements as a team, each and every week then you probably are.
Determining what constitutes meaningful continuous improvement is the starting point to establish if you are or aren't doing it in a constructive manner. Once you know this and recognise where you are in relation to this you can then plot your journey.
Perhaps 2014 should be the year of ‘doing it like you mean it’!
Author of 'Business Process Re-Engineering', a practical plan to improve business performance.