Friday, 14 March 2014

Your Team Might Be OK With The Changes

When it comes to making changes it can sometimes be difficult to engage certain members of our team. Falling into the trap of doing it all yourself is not the answer though.

I remember one particular client who felt uncomfortable with communicating what the changes were going to be with his team. When they had gone home he would then go out onto the shop floor and make the required changes.

I don't think it would have been as magical as the 'The Elves and The Shoemaker' story, rather more of a confusing situation. The team weren't sure why the changes had happened, or what was going on.

Over time, and with some help, this manager was comfortable at discussing his ideas and getting his team involved. Guess what? They mostly wanted to get involved and make the improvements happen. Some were more enthusiastic than others, of course, but the key point was that people weren't going to fight him every step of the way.

Whether it's embarrassment, fear of potential conflict, past history, or something else, doing it all on your own is never a great plan. Just the time required is enough to make life hard if you follow the strategy of doing it all yourself. If this is your situation then remember, if you are feeling a lack of confidence in this area, your team might be OK with the changes.

Giles Johnston
Author of 'Business Process Re-Engineering', a practical plan to improve business performance.

C'mon! Just write the SOP!