Watch Out For The Little Things!

I was tied up in a conversation the other day about how I was too focussed on the 'little' things when we should be focused on the 'big' things.

The conversation was going back and forward until I wrote this on their whiteboard in their office:

No Invoicing + No Debtor Management + No Quotations = No Work

All the little things we had been talking about led to one of the four elements in the 'equation' above.

So, we agreed on a routine for handling the 'small' things, five to ten minute packets of work dotted through the week.

Then we looked at the big things. We chose a priority, came up with a plan of action and then (as a single team) agreed to put a big hole in this item until we even considered looking at any other items.

The point of this post is that small things need to be handled. Like the Kaizen method of continuous improvement, they add up. Not doing something (like processing your in tray, responding to customer queries, confirming technical details, sending out quotes etc...) may not hurt your business today, but keep avoiding them and something elsewhere in your business will surely fall over in due course, something that you will not consider to be a small thing!

So, what small things are floating round your business that you need to get a handle on?

Giles Johnston
...optimising MRP systems and re-engineering business processes

P.S. If you are looking for some ideas on getting more routine in your business and handling the 'small' things more effectively then check out my book 'Sunrise Meetings'.

Kamishibai Boards

Available to purchase here. Some tools are incredibly simple to use, and also deliver some amazing results. Kamishibai boards are a great example and are superb when you want some visual control over routine tasks. By the way Kamishibai is pronounced "come-e-she-bye" in case you were wondering! As simple as you could want it, a Kamishibai board is a T-card system that has red cards glued to green cards (so that each T-card has a red side and a green side). The red cards are for the incomplete tasks, where as the green cards symbolise that the work has been done. See the photo below of a board in use. On the red side of the card you write the name of the task that needs to be completed, and if appropriate you can include details of how the task is to be completed. This is not expected to replace standard operating procedures, but can be a good opportunity for an aide memoire. The boards can be organised for daily, weekly and even monthly cycles. They are g

Kamishibai Boards: A Visual Management Tool to Improve Discipline and Workplace Habits

If you need to increase your effectiveness in the workplace and need a visual tool to help with day to day task management then this short guide is for you. Giles Johnston, a business improvement consultant for small to medium sized businesses, takes you through the steps needed to implement a low / no cost solution to your day to day management problems - a 'Kamishibai' board. A Kamishibai board can help to improve discipline within the workplace and ensure that the working days / weeks / months are more effective. Common within businesses that use 'lean' methods to improve efficiency and performance (and very effective to use when implementing 5S), a Kamishibai board can be used in its own right, in any kind of business, whether you are going through a lean transformation or not. Click here to view on Amazon.com. Smartspeed Consulting Limited Taking the frustration out of on time delivery.

What is 5S and how does it help to improve the performance of my business?

Many businesses have heard of 5S; it is a simple workplace organisation system that is designed to make workplaces more effective and more efficient, as well as safer. Many businesses also try and fail at implementing 5S . It might be simple, but as you will know, anything that involves changing the behaviours of your staff isn’t always straightforward. If you haven’t heard of 5S before there are five basic steps, all beginning with ‘S’. They are: Sort – clearing out the clutter and re-distributing other people’s belongings. Set in order – optimising the workplace so that everything you need frequently is close at hand. Shine – cleaning the workplace to an appropriate level. Standards – defining what good looks like and how you will keep it that way. Sustain – forming the habits to retain the benefits of an organised and disciplined workplace. So, how does 5S improve the performance of your business? From a safety perspective, fewer accidents means less downtime.

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