Have you launched a new process recently?
The training and support that is required around a new process is often underestimated. I know that I have seen several examples of this in the past month alone.
Standard Operating Procedures (SOPs) can take you a good way toward reducing the time and costs of providing this training, but sometimes you need a worked example to supplement them.
- A copy of a form that needs to be used, completed with an example for reference.
- A standard meeting agenda, with an explanation of what should happen during each part of the meeting.
- A walk through of a new piece of software, so that the screens are recognisable later on.
I think that a lot of the bigger chunks of training are generally taken care of well, but it's the little things that seem to get missed out. They're easy to rectify, in terms of providing training / examples, and certainly help improve the adoption of new business processes.
So, are your new processes missing the training step, or is it taken care of?
Giles Johnston
...optimising MRP systems and re-engineering business processes