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What Is The Process Change - Specifically?

When you are changing a process you need to get 'buy in' from the people who are key to operating the process.

What do you do when everyone is 'too busy'?

When you are changing a process there are usually a handful of key points that need to change. Taking the time to spell these changes out to your colleagues is time well invested.


Many times I have seen businesses try to make changes happen, people agree to the changes and then nothing happens. The same way of working continues, there isn't even a temporary change as people try out the new way of working.

They didn't understand the change taking place, but weren't offended by it either.

When you have a conversation with them about the specifics of the change that is often the time when the penny drops. Don't just issue them with a document, tell them about what has changed, why it has changed and what they need to do.

It can take a little longer to get around the key people, but the results speak for themselves.



Giles Johnston
...optimising MRP systems and re-engineering business processes

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Where there is a (performance) gap there is a concern

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The team has issues. Plenty of issues. Some are managerial issues, some are people issues and some are production issues.

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Issues everywhere, they didn't seem very impressed.

And then we captured the issues as 'concerns' into the tried and tested 'concern cause countermeasure' format and followed the process:

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Yesterday we pulled another one of their processes apart and identified all of the gaps. The gaps became concerns and we fed them back into the process. Now they have a practical action plan (of countermeasures) to upgrade the process in question.

What do you do with your performance gaps? …

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Enjoy reading,

Giles
About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous i…