Skip to main content

Do you know all of the steps required to make the change?

Trying to juggle your time in a business to make a change is one thing.

Knowing all of the steps of the change is another challenge, however. If you don't know, and can't communicate, all of the steps then you run a high risk of not seeing the improvement through.

Let me give you a quick example.

A client was trying to change a procurement process. Their improvement activity was identified as being:

  • Hold a half hour meeting to make the changes.
The actual tasks were:
  • Update specific Terms and Conditions (2 hours).
  • Finalise purchasing form (0.5 hours).
  • Create supplier response document (1 hour).
  • Upload documents to cloud storage (0.25 hours).
  • Link documents and finalise upload (0.25 hours).
  • Create template purchasing email, finalise and distribute (0.5 hours).
  • Complete revision to quality procedure (1 hour).
  • Provide training to the team (1 hour).
By writing this out we took the stalling change and got it completed over the course of the next two working weeks (it had been going on for months).

If you don't know all of the tasks you can get lost (amongst all of your other priorities) and not complete the work. Taking the time to understand all of the work involved allows you to plan effectively, manage expectations and gives you something to focus on.

Don't let improvements slip through your fingers from being vague at the outset!



Giles Johnston
Author of Business Process Re-Engineering

Popular posts from this blog

The Kaizen Checklist is here!

Do you want to get better results from your Kaizen programme? Improve your business results quickly with my downloadable kit (including guidebook, workbook and templates) for only $39. Are you looking for a sustainable way to identify and implement improvements across your business? Practical improvement strategies The Kaizen Checklist is a downloadable kit that you can use with your management team to develop a system that suits your business and allow you to quickly implement Kaizen effectively at your place of work. This works great if you use it as the centre piece of your own internal workshop. The kit includes a 40 page guidebook, a workbook, four appendices and three templates. All parts of this kit are designed to get you up and running as fast as possible. If you are unfamiliar with Kaizen, let me stress that this is a simple improvement philosophy that is so much more than just  ‘a Japanese word for continuous improvement’. I’ll cover what it rea

Kamishibai Boards

Available to purchase here. Some tools are incredibly simple to use, and also deliver some amazing results. Kamishibai boards are a great example and are superb when you want some visual control over routine tasks. By the way Kamishibai is pronounced "come-e-she-bye" in case you were wondering! As simple as you could want it, a Kamishibai board is a T-card system that has red cards glued to green cards (so that each T-card has a red side and a green side). The red cards are for the incomplete tasks, where as the green cards symbolise that the work has been done. See the photo below of a board in use. On the red side of the card you write the name of the task that needs to be completed, and if appropriate you can include details of how the task is to be completed. This is not expected to replace standard operating procedures, but can be a good opportunity for an aide memoire. The boards can be organised for daily, weekly and even monthly cycles. They are g

Have you got the right improvement behaviours in your business?

I have heard many business owners over the year complain that change is pitiful within their business. Is this how you feel? I have seen this many times before; that the wrong behaviours get reinforced within these businesses. Their culture simply isn't helping. So, how do you change a culture like this? There are many books written on the topic of culture and changing cultures, but let me offer some of my observations. Getting better is OK Standing still isn't great. Reaching perfection is unlikely. Gaining confidence is great. So why not take some pressure off yourselves and realise that moving in the right direction is good enough at the start of a culture change? Great solutions can be developed by learning There can be so much pressure on people to come up with good improvement ideas. If they aren't used to generating them, this can be a difficult exercise and a lack of confidence doesn't help. Talking with others (especially the boss), without expectation, and gai