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"Is this acceptable?" - continuous improvement question

That's a great question isn't it?

Many times we get ourselves into conversations where we almost get convinced that there is no issue to resolve, no problem that needs fixing.

But, we have to remember why we started the conversation in the first place.

To cut to the chase, and to get a conversation back on track you can ask this question:

"Is this acceptable?"

(Where 'this' is whatever you are talking about / have an issue with.)

By getting to a mutual point of agreement about what standards / experiences are acceptable you can then build upwards to a meaningful conclusion about what is going to happen next.

Perhaps you are both looking at the conversation from different perspectives, or perhaps have different levels of knowledge which may skew what you are considering... who knows why conversations can get knocked off track.

The point is that by asking this question you can effectively 'clear the table' and start the conversation again, but with clarity of direction of where the conversation is and where it needs to go to.

You may want to dilute the question 'is this acceptable?' to suit your environment / relationship with the person (or people) in question.

I'm going to have to leave that bit up to you however.


Giles



Giles Johnston
Author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement strategies online course.

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