Our business processes often stay the same, unchallenged if they are producing the results that they were designed for... but never reaching their full potential.
So, what happens when you ask one of your colleagues what they think about your processes?
The results can be quite surprising.
The worst that can happen is that your colleague learns a bit more about the business that they work in.
The best is that they challenge you, that they identify new ways of working and that they help you to generate opportunities for improvement that you had not spotted previously.
It can be tough for some people to do this, the feedback can feel like criticism initially.
But, if you approach the conversation with an open mind and ask the other person to help you find opportunities for improvement, the tone of the conversation can be conducive for continuous improvement.
And, after doing this a couple of times you can become quite bold in using this approach, wanting the feedback 'warts and all'.
It really is amazing what other people can see that you can't.
A five minute conversation can transform how a business can perform... do you want to have that conversation?
Giles
About the author
Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes.
Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.
So, what happens when you ask one of your colleagues what they think about your processes?
The results can be quite surprising.
Two outcomes
The worst that can happen is that your colleague learns a bit more about the business that they work in.
The best is that they challenge you, that they identify new ways of working and that they help you to generate opportunities for improvement that you had not spotted previously.
Brace for impact?
It can be tough for some people to do this, the feedback can feel like criticism initially.
But, if you approach the conversation with an open mind and ask the other person to help you find opportunities for improvement, the tone of the conversation can be conducive for continuous improvement.
And, after doing this a couple of times you can become quite bold in using this approach, wanting the feedback 'warts and all'.
The opportunity
It really is amazing what other people can see that you can't.
A five minute conversation can transform how a business can perform... do you want to have that conversation?
Giles
About the author
Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes.
Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.