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'Right' versus 'results' - the ongoing continuous improvement struggle

We make things 'normal' don't we?

The process that doesn't just quite work, the people who won't do what is asked of them, the tools that don't work...

After a while we make them normal,

We say to ourselves "that's the way it is..." and we put up with our current results!

All of these issues stand in the way of continuous improvement working the way it should.

Whilst there are many strategies that we can employ to tackle the issues that we find ourselves facing there is only one thing that I want to draw your attention to at this moment in time.

Complacency.

So, whilst there might be difficult conversations to be had, and head scratching moments, this is the one thing that is constant in your quest to improve how your business works.

If you become complacent and accept things that should not be accepted then you will impede the rate of change that is possible.

Keep an eye on how much you are being sucked into what the culture of your business says is OK.

If you feel that you are becoming complacent then embrace this feeling, then get a little frustrated and then find a tool, strategy, or project plan that will help you change things around.

Frustration is perfectly acceptable as long as this feeling is then channelled in the right way to resolve the situation and used to make your business performance move in the right direction.

I urge you today to take five minutes after reading this to make a list of all the things you are currently aware of in your business that aren't quite right.

Use this list as your starting point to re-invigorate your continuous improvement efforts.


Enjoy writing your list,


Giles





If you want to discover some practical strategies to help you accelerate the improvement you want for your business then check out my Making It Happen Toolkit.

You can find it here, and access the free tools to get started today.



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Where there is a (performance) gap there is a concern

I had a really good day yesterday working with a client's team.

The team has issues. Plenty of issues. Some are managerial issues, some are people issues and some are production issues.

When I first met the team they didn't know what to do with their issues, so I started by helping them to see more issues.

Issues everywhere, they didn't seem very impressed.

And then we captured the issues as 'concerns' into the tried and tested 'concern cause countermeasure' format and followed the process:

Concerns probed for root causes and root causes converted into countermeasures.
Soon they realised that some of their root causes dealt with numerous concerns and they gained momentum.

Yesterday we pulled another one of their processes apart and identified all of the gaps. The gaps became concerns and we fed them back into the process. Now they have a practical action plan (of countermeasures) to upgrade the process in question.

What do you do with your performance gaps? …

Free Continuous Improvement Guide

I have recently published a new free guide, with the title:
Six Quick Tips to Help Continuous Improvement Deliver Results Faster In the guide I share how to:
Use the continuous improvement cycle properly.Get projects moving, if they are slow to start or have stalled.Identify the 'biggest bang for your buck' when reviewing opportunities.Determine the level of change you need to achieve through your improvements.Flip staff grumbles and concerns into positive improvement actions.Increase the overall rate of progress on your projects. All of the tips are highly practical and are no-cost strategies.
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Enjoy reading,

Giles
About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous i…