Skip to main content

How do you define 'complete' for your projects and production activities?

At first glance you might be thinking that this is an obvious question to answer for your business.

Over the years I have come to realise that many people try to tick things off their 'to do' list early, just to get the feeling of achievement from having them ticked off.

I see the same effect taking place when businesses report internally (and even externally, in some cases) on the progress of projects and production.


In some businesses this means:
  • Ignoring the final production stages, declaring production to be complete when a key point in the process has been reached.
  • Ignoring the wrap up of projects, again declaring their completion when a 'tipping point' in the project has been achieved.
From my observations these declarations are made when there is a feeling of safety within the business at these points; it is felt that the outstanding work can be mopped up somehow. At these points the customer (again, internal or external) is then told what they want to hear.

I witness businesses who time and time again fail to deliver their products and services using the above strategy.

They are often never really late, but they are late nonetheless.

So, how do you get out of this situation, should you find yourself in it?

Here are some points for you to consider:

  • Clarify the reporting that takes place in your business about when a project / production is complete.
  • Accept the facts and don't try to sugar coat them. If a project is running late then it is late. Period.
  • Figure out what is, or isn't, happening in your business to create the situation of missing delivery dates.
  • Create an action plan to resolve the issues in your business, as identified above.
  • Come clean with your customers about real delivery dates.
  • Re-schedule your order books if you cannot recover the situation.
  • Ensure that you have a robust reporting system, and scheduling approach, going forward so you minimise the chance of this situation from re-occurring again.

Taking the 'blood, sweat and tears' out of on time delivery is always a challenge, but one that can be achieved.


All the best,

Giles



Free On Time Delivery Improvement Guide
If you would like some simple continuous improvement ideas to help your business improve its on time delivery performance then sign up for my monthly email update and get a copy of my guide 'You're Late!!!'.

To get your copy enter your email address below:


Email Address*



* Rest assured that I will not sell, or share, your details.

Popular posts from this blog

Stimulating Kaizen opportunities - the 'mechanical' way!

I often end up in conversations about how to stimulate Kaizen ideas and opportunities. If you have read my other posts, you will know that I split the improvement journey into two halves. For many people, the initial Kaizen focus is all around fixing things that are wrong / not working properly. Once you get past this point you need something else to focus and motivate you to generate improvement opportunities. The two halves of the Kaizen journey The discussion that I often end up in, is the one around the imagination quandary. People talk to me about not being creative, or not being inspired to come up with improvement ideas. Do you ever feel this way? It seems that there is a popular view that some people are creative and some aren't. Great Kaizen ideas are not just the product of 'creative' people. There are lots of ways that you can generate improvement ideas without having to sit on a mountain top cross legged waiting for inspiration. Finding a 'mechanical' w

Kaizen projects: being honest about being off track

Projects, especially improvement projects, have a tendency to get off track. There is often a clear distinction between projects for customers and projects for ourselves. If our improvement projects fall behind then our customers won't be barking at us; it is no wonder that if something is going to slip it is our Kaizen endeavours. For some people this can be a tough conversation to have. No one wants to be a 'failure' and pride often gets in the way. In my experience it seems that it is believed to be far more credible to ignore the requirement to improve than to admit that we aren't making progress. So, if you find yourself (and your business) in this situation, what can you do about it? Let me share with you two options to increase the visibility in your business around progress with projects and four options to help get your projects back on track. Increasing visibility Ok, no more hiding the status of Kaizen activities . This also means no more being precious about

Where to start with Kaizen, if you just aren't sure

Kaizen is a great word. It is a word that can unleash the potential of both a business and an individual. Kaizen means more than just continuous improvement. It is a word that is linked to: Confidence Growth Exploration Courage Many people I speak to, that are new to improvement projects, aren't sure if they are on the right path when it comes to embracing the spirit of Kaizen. If you are also one of these people then let me share with you a few thoughts that can help you feel at ease about starting and leading change. Start with your concerns A great place to start your improvement life is with anything that isn't right. Getting your concerns out into the open really is the first step for most of us. If you aren't happy with something, raise it. This isn't only a great place to start, but something that you shouldn't give up. Whenever a standard is not being met, or not even defined, get vocal and then do something about it. Start small The intention of Kaizen is