To get hold of your copy please visit your local Amazon site and search for the title of the book.
Or, if you are in:
the UK - https://www.amazon.co.uk/dp/1520300115
the US - https://www.amazon.com/dp/1520300115
Enjoy the ideas,
Giles
About the author
Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes.
Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.