Wednesday, 10 May 2017

'Designing KPIs to Drive Process Performance' now available in paperback

I'm pleased to announce that my popular KPIs book is now available in paperback via Amazon.

The book is aimed at Operations Managers and Directors that need to define key performance indicators that will help the business to improve their performance levels.

If you need to improve your on time delivery rates, reduce your costs or improve quality levels then this book can help you get you on your way. If done right, your KPIs can help you to react and steer your business in the right direction, not just tell you how bad (or good) things have been!

To get your copy of the book please visit:



Enjoy the read,


About the author
Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes.

Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.

C'mon! Just write the SOP!