Friday, 16 June 2017

Is clarity critical to achieving higher levels of performance?

I was sent a link the other day to an article on the Guardian website about universities improving their student retention rates (so that the students actually complete their courses) – you can read the article here (

There were a few highlights made in the article, these included:

  • Being clear on expectations.
  • Having a timetable for communication.
  • Sharing ideas.

Don’t you think that these ideas could translate directly into your business?

Could you improve the clarity of the outcomes, process metrics and the management activities that your managers are held accountable against?

Could you formalise your communications through regular management meetings that contain a combination of standard agenda items, KPIs and process ‘checks and balances’?

Could you find better ways to share ideas and accelerate your continuous improvement endeavours?

Principles never die although they might get called something else from time to time.

If you are looking for some additional ideas to help you improve the performance of your business then you could do a lot worse than answering the questions above.

All the best,


About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.

Discover practical improvement strategies to drive up productivity for both you and your business. Access the free tools section by clicking here.

C'mon! Just write the SOP!