|An example of a simple approach to managing an action log|
When the actions are visible they don’t get lost. They are constantly in your line of sight and the actions required to close out the issues have a higher chance of being completed if they are in the front of your mind. Out of sight, out of mind is certainly true in this case (and strategy doesn’t often get results).
If the actions are visible there is a great chance that they will get worked on during the course of the day and not five minutes before the next meeting (in a state of panic). Many people are bad at taking notes and capturing actions, so this strategy helps them out. Actually, it doesn’t just help them out it helps out everyone downstream of them that is their customer; better results for all.
|Learn how to implement a|
Sunrise Meeting for your business
Over time better days lead to better weeks and better months / quarters / years. Being effective at capturing issues and resolving them is a hallmark of a well organised and proficient team. For those of you that run a daily Sunrise Meeting this is a great addition to your agenda (if you don’t know what a Sunrise Meeting is you can find out more here).
Is it time today to review how your team captures their issues / actions and how the team resolves them? We can always improve, so I hope that your answer is yes!
About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.