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Achieving On Time Delivery - Without the Blood, Sweat and Tears

Earlier today I was in a conversation with a Procurement Manager for a very busy national business. We were discussing the triggers that were missing within their business for identifying and communicating the long lead-time items on projects. You'll know the sort of things that I mean, the items that you can't pick up next day and typically cannot be replaced with a similar item.

The manager was half complaining, half justifying the actions of the business. Whilst it is true that the world hasn't stopped to date because of this linkage being missed out in the business it is also true that they only achieve their mediocre on time delivery results through blood, sweat and tears.

This is also the case for many businesses, and it can be different by changing just a couple of minor things within a business. Let me give you a few examples.

  • Fixing the parameters of a capacity planning tool and enforcing the output of the capacity plan allowed one business to improve their on time delivery performance (OTIF - On Time In Full) from 50% to an average of 95% in just over three months. Enforcing the capacity plan actually gave their customers a better overall experience too.
  • Re-defining the handovers between departments within another business allowed them to get their shop floor paperwork into production faster, and this allowed them to ensure a better on time start of their manufacturing orders... which translated into a better on time finish of their orders (catching up is always a high energy sport!).
  • Stopping saying yes to every request that was made to a service company allowed them to focus on their core skills. They stopped slipping on every project and started becoming known for delivering as promised, on time. Their profits rose and they let others pick up the 'weird and wonderful' projects.
free on time delivery courseThese are just a handful of examples where a small change allowed a business to stop having to kill themselves to achieve high levels of on time delivery. Change doesn't have to be hard if you pick the right things to change and if you do it in partnership with your team it can happen smoothly.

If you want some simple but powerful ideas for your business to improve its on time delivery performance then sign up for my free guide and email course; You're Late!!! contains seven tried and tested strategies (the same ones I use with my clients) that you can put into practice from today.

As for the business I mentioned at the start... I have left a voicemail for one of their Senior Managers to phone me back, to discuss blood, sweat and tears!

Enjoy the course,

Giles



About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.


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Where there is a (performance) gap there is a concern

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The team has issues. Plenty of issues. Some are managerial issues, some are people issues and some are production issues.

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Issues everywhere, they didn't seem very impressed.

And then we captured the issues as 'concerns' into the tried and tested 'concern cause countermeasure' format and followed the process:

Concerns probed for root causes and root causes converted into countermeasures.
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Yesterday we pulled another one of their processes apart and identified all of the gaps. The gaps became concerns and we fed them back into the process. Now they have a practical action plan (of countermeasures) to upgrade the process in question.

What do you do with your performance gaps? …

Free Continuous Improvement Guide

I have recently published a new free guide, with the title:
Six Quick Tips to Help Continuous Improvement Deliver Results Faster In the guide I share how to:
Use the continuous improvement cycle properly.Get projects moving, if they are slow to start or have stalled.Identify the 'biggest bang for your buck' when reviewing opportunities.Determine the level of change you need to achieve through your improvements.Flip staff grumbles and concerns into positive improvement actions.Increase the overall rate of progress on your projects. All of the tips are highly practical and are no-cost strategies.
To get your copy, just click on the button below and access the guide in just a few moments from now.



Enjoy reading,

Giles
About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous i…