Skip to main content

Do you want to be right, or get results?



Isn't that a question to get you thinking?

I speak to lots of people that get stuck in this dynamic. They know what is right and they stick to their guns, but (occasionally) at the cost of not getting the results they wanted.

Getting results often means that you have to do things that you think that someone else should do, or in a way that isn't 'perfect' in your eyes in order to see the results that you want.

Have you been guilty of being stuck in this mode from time to time?

Getting results doesn't mean that you have to do someone else's work, rather that you put your pride to one side and perform tasks that you could consider as being beneath you for a short period of time.

A perfect example of this was when I recently had to get some stickers cut to size and no one wanted to undertake the task on the team I was working with; they all turned their noses up at the idea. However, the stickers had to be resized to prove that the imaging system on the new stock control system would work in their environment. It was a ten minute task with a pair of scissors to allow a one week trial to initiate.

They could have sourced a member from an administrative team to perform this task, but from experience with this client it would have taken a few weeks in order to get the work queued up. That's life and we could have either lived with this fact (and been 'right') or we could suck it up and get on with a pair of scissors for ten minutes... Leading by example, I started it and someone else finished it. The trial was immediately successful and we got the results that we needed.

As I said before, this is not about doing the work of someone else. Going back to this example, now that we have the sticker size sorted out from our trial we can now specify exactly what we need to implement and this has now been scheduled for a member of staff to complete over the next couple of weeks. What we didn't do is wait weeks and weeks and weeks only to have minutes of work completed that would have killed the momentum of the change we are implementing if we had waited.

Sometimes, when you hit a sticking point on an improvement project, you need to ask yourself if you are being right or getting results. If you find yourself slowing down on a point of principle it is worth challenging yourself to see if there is an alternative route you can take.

Keep the momentum going!

Giles


About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the 'Making It Happen' continuous improvement toolkit.


Subscribe to my email updates and receive my on time delivery and productivity improvement guide:


Popular posts from this blog

Kaizen projects: being honest about being off track

Projects, especially improvement projects, have a tendency to get off track. There is often a clear distinction between projects for customers and projects for ourselves. If our improvement projects fall behind then our customers won't be barking at us; it is no wonder that if something is going to slip it is our Kaizen endeavours. For some people this can be a tough conversation to have. No one wants to be a 'failure' and pride often gets in the way. In my experience it seems that it is believed to be far more credible to ignore the requirement to improve than to admit that we aren't making progress. So, if you find yourself (and your business) in this situation, what can you do about it? Let me share with you two options to increase the visibility in your business around progress with projects and four options to help get your projects back on track. Increasing visibility Ok, no more hiding the status of Kaizen activities . This also means no more being precious about

The Kaizen Checklist is here!

Do you want to get better results from your Kaizen programme? Improve your business results quickly with my downloadable kit (including guidebook, workbook and templates) for only $39. Are you looking for a sustainable way to identify and implement improvements across your business? Practical improvement strategies The Kaizen Checklist is a downloadable kit that you can use with your management team to develop a system that suits your business and allow you to quickly implement Kaizen effectively at your place of work. This works great if you use it as the centre piece of your own internal workshop. The kit includes a 40 page guidebook, a workbook, four appendices and three templates. All parts of this kit are designed to get you up and running as fast as possible. If you are unfamiliar with Kaizen, let me stress that this is a simple improvement philosophy that is so much more than just  ‘a Japanese word for continuous improvement’. I’ll cover what it rea

Kamishibai Boards

Available to purchase here. Some tools are incredibly simple to use, and also deliver some amazing results. Kamishibai boards are a great example and are superb when you want some visual control over routine tasks. By the way Kamishibai is pronounced "come-e-she-bye" in case you were wondering! As simple as you could want it, a Kamishibai board is a T-card system that has red cards glued to green cards (so that each T-card has a red side and a green side). The red cards are for the incomplete tasks, where as the green cards symbolise that the work has been done. See the photo below of a board in use. On the red side of the card you write the name of the task that needs to be completed, and if appropriate you can include details of how the task is to be completed. This is not expected to replace standard operating procedures, but can be a good opportunity for an aide memoire. The boards can be organised for daily, weekly and even monthly cycles. They are g