Continuous improvement is a phrase that is commonly used, but one in my experience that is not utilised in most businesses to any great effect. Going from bad to OK is a good thing to do when you start a process of change within your business, but eventually you will need to try and tackle the change of going from OK to amazing. This is where a lot of businesses find that their continuous improvement activities stall. I don't believe it is down to a lack of vision as to why the movement from OK to amazing doesn't take place. I think people are busy with their working lives and that most of their motivation comes from trying to avoid their bosses giving them a hard time for things not working properly. Now of course there are lots of people who are motivated to see how good they can make things, and I am not trying to take away anything from managing a well performing business process, but if people potentially have lots of ideas then why aren't they more forthcoming? I