My book ' Business Process Re-engineering ' is now available in Vietnamese. If you would like further information, and to purchase, please visit http://thaihabooks.com/sach-thaiha/798/Thay-dau-cho-bo-may-doanh-nghiep/ Giles About the author Giles Johnston is a Chartered Engineer who specialises in helping businesses to grow and improve through better business processes. Giles is also the author of Business Process Re-Engineering and creator of the ' Making It Happen ' continuous improvement strategies course.