Loose ends…. Don’t you hate them? I see loose ends all over the place, from reporting structures, to management meeting actions to promises made to colleagues. They’re everywhere and they really limit the rate of improvement a business can make. If you are new to my blog and are wondering what is one of the best ways to make a business improvement happen try this simple two step action plan: Identify the improvement. Keep hammering away at the improvement until it is fully embedded. A simple improvement strategy is all that many businesses need! If you’re thinking that this is the most obvious thing you have ever heard let me ask you this question: “Does your business have strategies in place to make sure that this approach is a reality?” Relying on your memory is not a great strategy. Hoping that someone else will undertake the action is not a great strategy. Praying that the day-to-day busyness of working life won’t overtake the improvement is not a