I had a really pleasing conversation yesterday with a client's member of staff. A process that had been in the business for years (that was poorly adhered to anyway) was proving to be cumbersome for the job that it was designed for. Despite the process having been in place long before I appeared in their business it had become perceived as something that I had created. It wasn't causing a problem to the business, and it had never made it (thus far) to the top of my list of priorities for my client. The member of staff approached me cautiously and asked a few questions about the process.