I was sent a link the other day to an article on the Guardian website about universities improving their student retention rates (so that the students actually complete their courses) – you can read the article here ( https://www.theguardian.com/higher-education-network/2017/jun/13/universities-student-retention-priority ). There were a few highlights made in the article, these included: Being clear on expectations. Having a timetable for communication. Sharing ideas. Don’t you think that these ideas could translate directly into your business? Could you improve the clarity of the outcomes, process metrics and the management activities that your managers are held accountable against? Could you formalise your communications through regular management meetings that contain a combination of standard agenda items, KPIs and process ‘ checks and balances ’? Could you find better ways to share ideas and accelerate your continuous improvement endeavours? Principles nev